Privacy & Cookies Policy – ValueExchange

ValueExchange Privacy Policy

This privacy policy sets out how ValueExchange uses and protects any information that you provide when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change our policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes, but we won’t be doing so any time soon.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers/discounts

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time we may use your information to contact you for market research purposes. We may contact you by email, phone or post and use the information to customise the website according to your interests. But – we will delete your information when asked, at any time, without question.

Security

We are committed to ensuring that your information is held securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

This website uses Google Analytics which uses “cookies”. These are small text files which are placed on your computer to help us to analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

We may also use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve advertisements based on someone’s past visits to the ValueExchange website. Any data collected in this way will be used in accordance with Google’s privacy policy, and you can set preferences for how Google advertises to you using the Google Advertisements Preferences page.

Most web browsers automatically accept cookies but you can choose to decline or accept them through your browser settings. Declining cookies may however prevent you from taking full advantage of the website.

Links to other websites

Our website may, at times, contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over the other website you may visit. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third Parties

ValueExchange may, at times, work with third parties to collect data for conversion tracking and serving ads targeted to users’ interests. You can opt out of interest-based advertising by visiting the settings of sites you use such Twitter and LinkedIn. Alternatively, take a look at the European Digital Advertising Alliance or Digital Advertising Alliance (USA).

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@valueexchange.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your specific permission to do so, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you tell us that you wish this to happen.

We do not store credit card details.

At any time you may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be chargeable. If you would like a copy of the information held about you please email us at info@valueexchange.co.uk

Delivery policy

All online purchases will be delivered, to your inbox, within 24 hours. We will use the email address provided during the transaction.

Refund / cancellation policy

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund.  To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase.  Refunds are processed within 21 working days.

All E-commerce transactions via this website will be processed under the company name Value Exchange Ltd.